Privacy Policy

Last updated: [29.6.2025.]

Green Heart of Istria (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This policy explains what information we collect when you visit our website, how we use it, and your rights regarding your personal information.

Who we are

Our website address is: https://greenheartofistria.com. We specialize in organizing cycling tours, equipment rentals, and adventure experiences in Istria, Croatia.

What data we collect

We may collect personal data you provide voluntarily when you:

  • Fill out forms or contact us through the website
  • Subscribe to our newsletters
  • Leave comments or reviews
  • Make bookings or rental requests

This information may include your name, email address, phone number, address, and other details relevant to your inquiry or booking.

Automatic data collection

We collect standard log data and usage information, including:

  • IP address
  • Browser type
  • Device information
  • Referring/exit pages
  • Date/time stamps

This information helps us analyze site usage, improve our services, and protect against spam or abuse.

Cookies

We use cookies to:

  • Remember your preferences and login status
  • Provide basic website functionality
  • Analyze site traffic through tools like Google Analytics

You can disable cookies in your browser settings, but this may affect the website’s functionality.

How we use your data

We use your personal data to:

  • Respond to your inquiries or bookings
  • Process reservations or equipment rentals
  • Provide customer support
  • Send updates, newsletters, or promotional offers (if you opt in)
  • Comply with legal obligations

Embedded content

Our website may include embedded content (e.g. videos, maps) from third-party websites. Embedded content behaves as if you visited the other website directly and may collect data about you.

Who we share your data with

We do not sell or rent your personal information. We may share it with trusted third parties only when necessary to:

  • Process payments
  • Provide booked services
  • Comply with legal requirements

How long we keep your data

We retain personal data as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Comments and related metadata may be kept indefinitely to recognize and approve future comments automatically.

Your rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal limitations)
  • Object to or restrict processing of your data
  • Request data portability (a copy of your data)

To exercise your rights, please contact us at info@greenheartofistria.com.

Data security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

Changes to this policy

We may update this privacy policy occasionally. The latest version will always be available on our website, with the effective date at the top.

Contact us

If you have any questions about this policy or your personal data, please contact us at:
📧 info@greenheartofistria.com
📍 Green Heart of Istria, Central Istria, Croatia